Workshop
# Difficult conversations, feedback and conflict
A one-day workshop for tech leaders
Master the essential skills every tech leader needs to navigate challenging situations with confidence and effectiveness.
The challenge
Common challenges
- Avoiding necessary feedback due to fear of confrontation
- Struggling to deliver constructive criticism effectively
- Dealing with team conflicts that hinder productivity
- Feeling unprepared for performance management conversations
- Finding it hard to maintain composure during tense interactions
What you'll gain
- Proven frameworks for navigating difficult conversations
- Techniques for delivering impactful feedback (SBI model)
- Strategies for effective conflict resolution (PAUSE model)
- Practical exercises to build confidence and skill
- Tools to foster a culture of open communication and feedback
What you'll learn
Difficult conversations
Learn how to approach and navigate difficult conversations with confidence. Discover frameworks for preparing, conducting, and following up on challenging discussions.
- Understanding the psychology behind difficult conversations
- Preparing for challenging discussions
- Techniques for maintaining composure
- Strategies for de-escalation
Effective feedback
Master the art of giving and receiving feedback that drives growth and improvement. Learn how to deliver feedback that is specific, actionable, and well-received.
- The SBI (situation, behavior, impact) feedback model
- Balancing positive and constructive feedback
- Creating a feedback-rich culture
- Receiving feedback with grace and openness
Conflict resolution
Develop skills to identify, address, and resolve conflicts in the workplace. Learn to distinguish between healthy and unhealthy conflict.
- Understanding different conflict styles
- The PAUSE model for conflict resolution
- Mediating conflicts between team members
- Building a culture that embraces healthy conflict
Practical application
Put theory into practice through interactive exercises, role-playing, and real-world scenarios. Leave with actionable tools and frameworks you can implement immediately.
- Interactive role-playing exercises
- Case studies from tech industry
- Personal action planning
- Ongoing support resources
Who it's for
Tech / team leads
Build trust, manage your team effectively, and foster collaboration across teams and disciplines.
Principal & staff engineers
Build strong relationships and trust to lead. Influence technical direction and nurture talent through mentoring.
Engineering managers
Delegate effectively, empower others, and balance strategic business with engineering objectives.
Workshop format
8
Hours of focused learning
Deep dive into practical frameworks and techniques for handling difficult conversations, feedback, and conflict.
6
Months of access
To additional online leadership training material to help you continue your learning journey. Access to workshop material for life.
1
Post-workshop coaching
Complimentary 1:1 coaching session focused on your specific communication challenges.
Agenda
Welcome & understanding the core issues
Why difficult conversations, feedback, and conflict are crucial skills for tech leaders.
Difficult conversations framework
Learning a structured approach to prepare for and conduct challenging discussions. Role-playing.
Effective feedback techniques (SBI model)
Mastering the situation-behavior-impact model for clear, actionable feedback. Practice sessions.
Lunch & networking
Conflict resolution strategies (PAUSE model)
Understanding conflict styles and applying the PAUSE model to navigate disagreements productively.
Integrating the skills
Applying learned frameworks to complex, real-world tech leadership scenarios. Group discussions.
Action planning & wrap-up
Creating a personal action plan and committing to applying these skills.
Investment
Early bird: $995 | Regular: $1,495
What you get
- Confidence in handling difficult conversations
- Skill in delivering effective feedback (SBI)
- Strategies for resolving workplace conflicts (PAUSE)
- Comprehensive workshop materials and frameworks
- 1:1 post-workshop coaching session
- 6 months access to online learning platform
- Lifetime access to alumni community
Includes
- Comprehensive workshop materials and resources
- Interactive exercises and role-playing scenarios
- Personalized action plan for your leadership journey
- Post-workshop 1:1 coaching session
Kind words
“I was so impressed with the impact the program made that we expanded it to a different audience in the following year. The customisation Andrew made to the content really made it stick with our team.”
“The mindsets and models around difficult conversations, such as poor performance, have helped me be more confident and successful in handling them.”
“Andrew breaks down complex topics into bite sized tools you can put to practice straight away. Highly recommend.”
“Andrew's teachings have enabled me to develop a high-trust, empowered team of developers; they have given me the confidence to trust in my leadership and management abilities.”
Trusted by
Your facilitator
Andrew Murphy
Former software developer who has held various leadership positions in consultancies and SaaS companies like Linktree. With the right support, Andrew believes that everyone can become the leader they want to be, which is why he now focuses on teaching those skills.
By sharing his experiences, tools, and techniques, Andrew equips emerging and new tech leaders with the necessary skills for success in the modern workplace.
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Get started
Interested in this workshop?
Get in touch to discuss running this workshop for your team, or to find out about upcoming public workshop dates.